Virgin Media

Virgin Media

Virgin Media Issues Compensation Update

Virgin Media has recently updated their compensation scheme for customers experiencing service disruption. The company is now signed up to the Ofcom automatic compensation scheme, which entitles households to £9.33 for each day their service is disrupted. However, this compensation only kicks in after two days of disruption.

Thousands Left Without Service

Earlier this year, thousands of Virgin Media customers were left without service due to a major outage. The company faced criticism for their handling of the situation, with many customers left frustrated and without answers. The new compensation scheme is a step in the right direction for the company, as it shows they are taking responsibility for their service disruptions.

Improving Customer Satisfaction

By offering compensation to customers affected by service disruptions, Virgin Media is not only meeting their legal obligations, but also improving customer satisfaction. The company has recognized the importance of providing reliable and consistent service to their customers, and is taking steps to ensure they meet those expectations.

Overall, the new compensation scheme is a positive development for Virgin Media and their customers. It shows a commitment to improving service and customer satisfaction, and provides a safety net for those affected by disruptions.