Thousands of Virgin Media customers in UK hit by outages

4 Apr 2023

The Guardian

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Thousands of Virgin Media customers in UK hit by outages

DownDetector, which tracks such glitches, reports problems with internet, telephone and TV

Thousands of Virgin Media customers in UK hit by outages

Downdetector, which tracks such glitches, reports problems with internet, telephone and TV

Thousands of Virgin Media customers across the UK have been experiencing widespread internet, telephone, and TV outages.

Downdetector, which tracks outages, said more than 25,000 people had reported problems with their services on Tuesday morning, with the glitch first noticed by some customers shortly after 1am BST.

The cause was not immediately clear but was causing havoc for customers, including those relying on internet and phone connections for work.

Looks like #virginmedia is having issues nationwide. One of those rare instances where working from home becomes problematic

— Chris Scullion (@scully1888) April 4, 2023","url":"https://twitter.com/scully1888/status/1643146000557588480","id":"1643146000557588480","hasMedia":false,"role":"inline","isThirdPartyTracking":false,"source":"Twitter","elementId":"320e36ab-cc41-4b10-a6a2-bc37819a46fe"}}">

Looks like #virginmedia is having issues nationwide. One of those rare instances where working from home becomes problematic
— Chris Scullion (@scully1888) April 4, 2023

“Looks like Virgin Media is having issues nationwide. One of those rare instances where working from home becomes problematic,” one Twitter user said.

“I’m self-employed and work from home. Who at your company shall I invoice for the money I will lose today while your internet service is down?,” another person tweeted.

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Hi @virginmedia , I'm self employed and work from home. Who at your company shall I invoice for the money I will lose today while your Internet service is down?#VirginMediaoutage #WFH #broadband

— James Moriarty (@Editor_James) April 4, 2023","url":"https://twitter.com/Editor_James/status/1643145677709475840","id":"1643145677709475840","hasMedia":false,"role":"inline","isThirdPartyTracking":false,"source":"Twitter","elementId":"c46f661f-d934-470d-b82e-24a4aa17331f"}}">

Hi @virginmedia , I'm self employed and work from home. Who at your company shall I invoice for the money I will lose today while your Internet service is down?#VirginMediaoutage #WFH #broadband
— James Moriarty (@Editor_James) April 4, 2023

Virgin Media said on Tuesday morning: “We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.”

Topics

Virgin Media

Telecommunications industry
Virgin Group
Media business
Broadband
Consumer affairs
news

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