United Kingdom
Argentina 
Australia 
Austria 
Brazil 
Canada 
Chile 
Czechia 
France 
Germany 
Greece 
Italy 
Mexico 
New Zealand 
Nigeria 
Norway 
Poland 
Portugal 
Sweden 
Switzerland 
United States Clydesdale and Yorkshire banks hit by payments error
Customers of Clydesdale and Yorkshire Banks have expressed their anger after wages and other payments failed to enter their accounts.
The group, which now includes Virgin Money, said it was conducting a "full investigation" after initially suggesting customers should contact their employers.
Some customers have taken to social media to complain about the problem.
Wages have been eagerly anticipated after an expensive Christmas.
However, many customers have said that their salaries have not appeared in their accounts as scheduled on Friday.
@askyorkshire right no wages gone in, on hold for half hour, get through and all the guy can say is contact employer, employer hasn't sent wages through in time. How come other employees with other banks have been paid then?! I think someone at Yorkshire bank is talking nonsense.
— Lee Barratt (@Leemb1981) January 3, 2020
End of Twitter post by @Leemb1981
In a statement, the bank said transactions had been delayed because a file used to process them had the incorrect date.
"We are now working to get account balances updated overnight so that correct funds are available from early tomorrow morning," it said.
All charges resulting from the error would be refunded, it added.
CYBG, the former name of the umbrella group, changed its name to Virgin Money UK plc last year.
The entire business, including the Clydesdale and Yorkshire banks, expects to be using the Virgin Money brand by the end of 2021.
Regulators cleared CYBG's takeover of Virgin Money in late 2018, and the group announced plans to cut about 330 jobs as a result in September last year.
